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Shipping & Delivery Policy

 

Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Delivery Time (The Time You Can Receive Your Order)

Total Delivery Time= Processing Time + Shipping Time

Processing Time

We will immediately start to design and customize your personalized order from the date that is placed. The time frame of customization is 4-6 business days usually, according to the complexity of the products.
 
 

Shipping Time

 

COUNTRY
United States
United Kingdom
Canada
Australia
3-Day
RATES SHIPPING TIME
US$25.85 3 working days
US$25.85 3 working days
US$25.85 3 working days
US$25.85 3 working days
Standard
RATES SHIPPING TIME
US$7.95 9-15 working days
US$7.95 9-15 working days
US$7.95 9-15 working days
US$7.95 9-15 working days
Free Shipping
RATES SHIPPING TIME
FREE - Orders Over $59 12-20 working days
FREE - Orders Over $59 12-20 working days
FREE - Orders Over $59 12-20 working days
FREE - Orders Over $59 12-20 working days

Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping worldwide on Orders over $59. For faster shipping service, you can select from our Standard or Expedited Shipping options.

International Shipping

For your convenience, we are happy to ship our products to every place in the world. For detailed information on standard and expedited delivery, choose your shipping country or shipping region from the drop down below:

 

 
A
  • A
    • Austria
    • Australia
    • Albania
    • Andorra
    • Afghanistan
    • Argentina
    • Angola
    • Algeria
  • B
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Brunei
    • Bangladesh
    • Bhutan
    • Brazil
    • Bahamas
    • Barbados
    • Bolivia
    • Botswana
    • Burundi
    • Benin
    • Belarus
    • Bahrain
  • C
    • Canada
    • Czech Republic
    • Croatia
    • Chile
    • Colombia
    • Cuba
    • Costa Rica
    • Comoros
    • Chad
    • Central African Republic
    • Cameroon
    • Cyprus
    • Cambodia
  • D
    • Denmark
    • Dominican Republic
    • Dominica
    • Djibouti
    • Democratic Republic of the Congo
  • E
    • Egypt
    • El Salvador
    • Ecuador
    • Ethiopia
    • Eritrea
    • Equatorial Guinea
    • Estonia
  • F
    • France
    • Finland
    • Fiji
  • G
    • Germany
    • Greece
    • Guam
    • Guatemala
    • Guyana
    • Guinea
    • Ghana
    • Gabon
  • H
    • Hong Kong
    • Hungary
    • Haiti
    • Honduras
  • I
    • India
    • Indonesia
    • Ireland
    • Iceland
    • Italy
    • Israel
    • Ivory Coast
    • Iran
    • Iraq
  • J
    • Japan
    • Jamaica
    • Jordan
  • K
    • Kuwait
    • Kyrgyzstan
    • Kazakhstan
    • Kenya
  • L
    • Luxembourg
    • Liechtenstein
    • Laos
    • Liberia
    • Latvia
    • Lithuania
    • Libya
    • Lebanon
  • M
    • Macao
    • Malaysia
    • Mexico
    • Monaco
    • Montenegro
    • Macedonia
    • Maldives
    • Myanmar
    • Malta
    • Malawi
    • Mozambique
    • Madagascar
    • Mauritius
    • Mauritania
    • Mali
    • Moldova
    • Morocco
  • N
    • Netherlands
    • Norway
    • New Zealand
    • Nepal
    • Nicaragua
    • Namibia
    • Niger
    • Nigeria
  • O
    • Oman
  • P
    • Philippines
    • Poland
    • Pakistan
    • Peru
    • Portugal
    • Panama
    • Paraguay
    • Papua New Guinea
  • Q
    • Qatar
  • R
    • Romania
    • Rwanda
    • Russia
  • S
    • South Korea
    • Singapore
    • Sweden
    • Swaziland
    • Slovakia
    • Spain
    • Serbia
    • Slovenia
    • Saudi Arabia
    • Sri Lanka
    • South Africa
    • Suriname
    • Swaziland
    • Somalia
    • Seychelles
    • Senegal
    • Sierra Leone
    • Sudan
    • State of Palestine
    • Syria
  • T
    • Taiwan
    • Thailand
    • Timor-Leste
    • Turkmenistan
    • Tajikistan
    • Tanzania
    • Togo
    • The Republic of Congo
    • Tunisia
    • Turkey
  • U
    • United States
    • United Kingdom
    • United Arab Emirates
    • Uruguay
    • Uzbekistan
    • Uganda
    • Ukraine
  • V
    • Vietnam
    • Vatican City
    • Venezuela
  • W
    • Western Sahara
    • Yemen
  • Z
    • Zambia
    • Zimbabwe
COUNTRY
 

* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via All Shipping methods.

* Delivery times are estimates and commence from the date of shipping, rather than the date of personalized order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

Tracking Your Order

 

After we ship out your products, you will receive an email with tracking number to track. You can also check your order information at Track My Order.

About Taxes & Duties

 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Sterlla jewelry cannot declare purchased items as a gift or list an amount that lower than the actual product price.